Privacy policy

Stand Firm operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Stand Firm is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

  • Contact details (name, address, shipping address, phone number, email)
  • Payment information (processed securely via third-party providers)
  • Account information (if applicable)
  • Order and transaction details
  • Communications (messages you send us)
  • Device information (IP address, browser type, device type)
  • Usage data (how you interact with our store)

How We Collect Information

We collect personal information:

  • Directly from you (when you place an order or contact us)
  • Automatically through cookies and similar technologies
  • From service providers (such as payment processors and Shopify)

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our store and services
  • Send order updates and service communications
  • Prevent fraud and ensure security
  • Comply with legal obligations

We may also use your information for marketing purposes, such as sending promotional emails. You can opt out at any time.

Sharing Your Information

We may share your information with:

  • Shopify (to operate the store)
  • Payment processors
  • Shipping and fulfillment providers
  • Marketing and analytics partners

These parties only use your data as necessary to perform their services.

Shopify

Our store is hosted on Shopify. Shopify processes your personal information to provide and improve the Services.

You can learn more here:
https://privacy.shopify.com/en

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

Your Rights

Depending on your location (including the EU/EEA), you may have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Restrict or object to processing
  • Request data portability

To exercise these rights, contact us using the details below.

Security

We take reasonable measures to protect your personal information, but no method is 100% secure.

International Transfers

Your information may be transferred and processed outside your country, including by Shopify and its partners.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

Contact

If you have any questions or requests regarding your data, contact us at:

Stand Firm (operated by Vibe Vault)
Email: support@standfirm.co
Address: Brink Van Pietje Bell 31, 2641 BG Pijnacker, Netherlands

KVK: 93551622
VAT: NL005026680B74